FAQ

FAQ

1Can I buy over the phone ?
Yes, we will be very pleased to take your order over the phone. Have the details of the products that you wish to buy on hand. Then call us at +603-92824007/92813778 and one of our Sales Personnel will finalize the purchase with you. Alternatively, you can issue a Purchase Order and email to sales@substation.com.my. You can also fax your Purchase Order to us at +603-92870705.
2Can I pay by bank transfer?
Yes, you can pay by bank transfer. Please call us at +603-92824007/92813778, or email us at sales@substation.com.my and we will provide you with our bank details and take you through the process.
3Can I pay by credit card?
Unfortunately, we are not able to accept credit card payment at the moment.
4Do you offer a discount for bulk purchases?
Our prices are extremely competitive and so we have limited opportunity to improve them for multiple purchases. However, if you are thinking of placing a large order, please call us on +603-92824007/92813778 or email at sales@substation.com.my and we will make sure that we give you the very best price possible.
5If I am not happy with the product, can I get a refund ?
Refund is only applicable subject to our terms and conditions
6What kind of payment terms do you offer?
Payments shall be on cash term basis for new customers. You can apply for a credit line with us after completing 3 successful transactions with prompt payments. Please call us at +603-92824007/92813778 or email to sales@substation.com.my and our Sales Personnel will assist you with the credit application. Kindly note that approval of a credit line is subject to our credit evaluations.
7Do you sell only products related to substation parts only?
Most of our products are substation related. However, we are now diversifying our business to include products used for the rail, electrical and mechanical industries as well. We also provide other value added services to meet our customers’ needs. For a full range of our products, kindly review our products catalogues available from this website.
8Are the items you sell new or refurbished?
Everything we sell is new. We do not sell refurbished item. We may also sell customized item.
9Can I change the quantity, item, etc. after I have placed an order?
Provided that your order has not been processed and/or shipped out, you may change the purchase details by providing us an official written confirmation of the changes required. The confirmation can be emailed to us at sales@substation.com.my or fax to us at +603-92870705. Our Sales Personnel will liaise with you to confirm the changes upon receiving your official written confirmation.
10Who can I contact if I need to purchase products after office hour?
For after office hour enquiries, please drop an email to sales@substation.com.my. Our Sales Personnel will be pleased to look into your request(s) at the next business day.
11Where can I collect my products?
Products can be collected from our office upon full payment. We can also arrange to deliver the products to you. Delivery charges apply.
12Do you ship overseas ?
Yes, we do ship overseas with a delivery charge. However, our preferred method shall be self-collection from our store.
13Does the products include all accessories as shown in your catalogue/brochure?
Generally, the products will include all accessories as shown. However, there are exceptions. We would suggest that you review the details of our quotation and/or description in our catalogue / brochure. If you require further assistance, please do not hesitate to call us at +603-92824007/92813778.
14Will the products look exactly as they do on the website?
We do our best to provide the best representation of our products on the website. However, every computer screen is slightly different and there may be a slight variation between the online image and the actual products.
15Is your company registered with the relevant power authority and/or certification body?
We are an accredited ISO 9001 and 14001 company. We are registered with the Malaysia Ministry of Finance and the Construction Industry Development Body (CIDB). We are also a registered vendor of the Malaysia National Utility Board (TNB), Malaysia Telecommunications Bhd (Telekom) and many others.
16Are your products covered by warranty?
All of our products are covered by warranty. We warrant our products for 3/6/12 months from the date of shipment depending on the products purchased. There is no warranty for consumable items.
17If I need electrical products that are not stated in your website, can you help?
We are committed to support our customers to the best of our abilities. We have vast connections with reputable sellers in the M&E industry. This increases our sourcing capabilities to meet our customers’ needs.
18Can you customize my needs based on drawings submission?
We can provide some advisory and/or consultancy capacity for electrical products that are much related to us. Since our technical committee has been involved in the substation engineering works and electrical products for almost 27 years, we can make some suggestion. Terms and Conditions applied.
19If I submit drawings, will you be able to quote me the required products?
Yes, we can quote and make some proposals based on the electrical drawings
20Where are you located?
For direction to our office, you may view our website in the Contact Us menu or contact us at +603-92824007/92813778
21How can I be a partner of your company?
We are always in the lookout for suitable partner to work with, especially those from overseas. You can drop an email to samajaya@substation.com.my to convey your interest. Our respective personnel will evaluate and revert to you accordingly.
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